USING OUR SITE

Step 1 - Click on the item desired in the 'Ready for Spice?' box to place it in the shopping cart. When you have finished shopping, click the 'Checkout' button. This takes you to the Shipping/Billing information page.

Step 2 - If you have previously created an account, you can choose to login through 'My Account'. Please click 'Checkout' again after logging in. This pre-populates the Shipping/Billing information page with your account information. If you have not created an account, you may choose to create one through 'My Account'. This will save you the need to re-enter information during future visits. Or, simply fill in the required Shipping and Billing Information, including your Shipping Option. Hit the 'Process Order' button. This takes you to the payment page.

Step 3 - Upon confirming your Billing/Shipping and contact information, please provide your payment information. Hit the 'Process Payment' button. This completes your order and a confirmation email will be sent to the email address you have provided.

What if I prefer purchasing off-line?

Please contact us with your order. If you would rather fax or mail your order instead of calling or purchasing online, fill out the user friendly order form. Instructions on where to fax or mail the order can be found at the top of the form.

How do I pay for my purchase?

Is there any tax on spices?

All product prices are quoted in Canadian dollars. There is no tax on spices. Taxes only apply to accessories.

How are yours spices packaged?

For freshness and convenience of use, all our spices are packaged in attractive air tight tins, that protect against light, moisture, air and odors that may degrade the taste and quality of your spices.

What are your shipping rates?

For orders over $150, shipping is FREE within Canada. Otherwise, our shipping is quick and charges always reasonable. Within the Greater Toronto Area shipping starts at $4.50 and will vary depending on the size of shipment and destination. Shipping is carried out through Canada Post .

Do you ship to the U.S.?

Currently, we do not ship to the U.S. However we hope to do this in the near future.

What if I need to send spices to more than one address?

You may ship items to separate mailing addresses only by placing separate orders for each destination.

How do I track my package?

Once your order is received and accepted, We will update your account with a tracking number. You can then log into your account to retrieve the tracking number.

Up to what point can I still cancel or change my order?

You may not be able to cancel or change an order once items you selected have been boxed up, and are awaiting a pickup. Once items have shipped and you still wish to cancel, please refuse delivery of the order and the package will be returned to us. We'll then gladly credit you the value of the items selected, minus the round trip shipping costs.

What if I'm not happy with my purchase?

We want you to love our spices as much as we do and to spread the word of our quality. With this in mind, we would like you to be completely satisfied with your purchase. If for any reason you're not, just return the them for either a refund or store credit.

How do I make a return on my order?

Our products go through a rigorous selection process, but we understand that in the end some items may not be to your complete liking. If you are not happy with something you bought, you can return it within 15 business days of your purchase. Please indicate the reason for your return on your invoice. If you do not have your original invoice, please indicate your name, address, order number and reason for the return on a separate piece of paper and also provide your preference for either a refund or store credit. Include this with the purchased item to be returned. For a refund or store credit to be processed, item(s) will need to be returned in their original packaging.

Send the return to:

The Spice Trader,
805 Queen St West,
Toronto, ON M6J 1G1
Canada.

There appears to be a billing problem with my order. How can I handle this?

Please forward all billing concerns to billing@thespicetrader.ca. We'll be sure to contact you ASAP.

An item was damaged on the order I have received. What do I do?

We take great care to ensure items are shipped correctly and safely. However, we are truly sorry to hear you received a damaged item. Within 5 days of purchase please email us your order number and identify the nature of the damage and we will promptly advise you on the next steps. *Please note that damaged items will need to be shipped back to us.

How is the return shipping cost handled?

Please note that we cover return shipping costs only if we made an error on your order or your item was damaged in transit.

Do I need to create an account in order to make a purchase?

If you are making a purchase for the first time, you will be prompted to create an account only upon checkout. Creating an account is straightforward, but if you have any problems, please email us and we will be happy to help.

How do I change my account Information?

Updating your e-mail address, billing and shipping information is easily done by going to 'My Account'. If you have any problems making a change, please email us and we will be happy to help.

What if I made an order and provided an incorrect shipping address?

We include this question as a gentle reminder to input a valid shipping address. If an incorrect address was provided by you and a package is returned to us as a result, a 30% returned inventory fee will be applied and the balance will either be refunded to you or credited to your account.